Return Policy

Return Policy

Thank you for shopping with Ponnila Herbal Products! We strive to offer you the best products, and your satisfaction is important to us. However, we do not accept general product returns once the item has been delivered.

Exceptions to the Return Policy:

We understand that in certain cases, the product may arrive in damaged or defective condition. In such situations, we offer an exception to our no-return policy for the following:

1. **Damaged Soaps** - If you receive any soap products that are damaged or broken during delivery.
2. **Oil Leakage** - In case any of the oil-based products are found to be leaking or damaged during delivery.

How to File a Return Request:

If you experience any of the issues mentioned above, you must contact our customer care team within 2 days of receiving the product. To initiate the return process, please follow these steps:

1. Contact our Customer Care team at 9944791212 or email us at info@ponnilaherbals.in.
2. Provide details of the damage along with photographic evidence.
3. Mention your order number and the correct reason for the return.

Once we have reviewed and confirmed the issue, we will assist you in getting a replacement for the product.

**Please note:** Return requests will only be accepted if filed within 2 days of receiving the product, and only for the reasons mentioned above. General dissatisfaction with the product is not considered a valid reason for return.

We value your trust and aim to resolve any issues with care and efficiency.

In case of any refund approved by Archunan M, it will take 4 days for the refund to be processed to you..

If you have any further questions, please don't hesitate to contact our customer support team at the provided numbers.